Orders & shipping
How much is shipping?
Standard shipping is free on every order.
Where do you ship?
We ship to the contiguous United States and Washington, D.C. We currently do not ship to Utah, Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses.
How long will my order take?
Orders are processed within 1–3 business days and usually arrive 3–7 business days after shipping. Our products ship from fulfillment warehouses in the United States.
How do I track my order?
You will receive an email with your tracking number as soon as your order ships. You can also check your order status anytime on our Track Your Order page.
Can I change or cancel my order?
Yes, within 12 hours of purchase and before it ships. Email us at ecu.ecommerce26@gmail.com with your order number.
Will my items arrive together?
If you order several items, they may arrive in separate packages.
Returns & refunds
What is your return policy?
You can request a return within 30 days of delivery for unused items in their original packaging. Damaged, defective or wrong items are replaced or refunded at no cost to you. See our Refund Policy for details.
My item arrived damaged. What do I do?
Email us within 30 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund — in most cases you will not need to send the item back.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after approval.
Payments
Which payment methods do you accept?
All major credit and debit cards, Shop Pay, Apple Pay and Google Pay (when available on your device). Payments are processed securely; we never see or store your full card details.
Do you charge sales tax?
Prices are shown in U.S. dollars. Any applicable tax is calculated at checkout.
Contact
How can I reach you?
Email ecu.ecommerce26@gmail.com or use the chat button on any page. We usually reply within 24–48 hours, Monday through Friday.