Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us at ecu.ecommerce26@gmail.com within 30 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund. In most cases you will not need to send the item back.

Changed your mind?

You may request a return within 30 days of delivery for items that are unused and in their original condition and packaging. Please email us before sending anything; returns sent without authorization cannot be processed. We will reply with return instructions and the return address. Return shipping costs for change-of-mind returns are the customer's responsibility.

Refunds

Once your return is received and inspected, or your damage claim is approved, we will refund your original payment method within 5-10 business days. Your bank may take additional time to post it.

Non-returnable items

Items that have been used, damaged by misuse, or returned without original packaging are not eligible for a refund.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before they ship.